Our Canon

Our Canon


In Lenience, we wholeheartedly embrace the principle of "Humanity is Our Choice" as our guiding ethos. This belief extends foremost to the individuals we serve, including healthcare professionals, patients, families, and all others who benefit from our products, solutions, and services.


On a daily basis, we diligently strive to anticipate and meet their needs, aspiring to surpass their expectations with innovative and high-quality offerings. We are committed to continually improving while also prioritizing affordability, aiming to reduce costs and prices to benefit all communities.


Prompt and accurate service to our customers is paramount, while ensuring our suppliers and distributors have the opportunity to earn a fair profit. Equally, we uphold a profound responsibility to our employees, valuing each individual's contribution and safeguarding their well-being. Clean, safe, and desirable working conditions are non-negotiable, and we foster an environment where employees feel empowered to voice suggestions and concerns.


Underpinning our commitment to humanity is the concept of "The Humanitarian Responsibility Priority and Probity" which underscores our dedication to global communities. We actively engage in charitable endeavors, support those in need, and fulfill our tax obligations as responsible citizens. Furthermore, we advocate for better health, education, and environmental stewardship.


Ultimately, our final responsibility lies with our business partners. We recognize the importance of a fair profit to sustain our journey of growth and innovation. Embracing creativity and embracing new ideas, we invest in research, develop innovative programs, and acknowledge and rectify mistakes. By adhering to these principles, we ensure that our partners receive a fair return on their investment.

CVP

3 Pillars - Customer Value Proposition.